At my workplace I use an IT Service Desk application, called well, “Service Desk” from CA. The system is web-based and provides various queues for Change Orders, Requests and Incidents. Service Desk is used as used as workflow system instead of email. I’m sure this is a pretty common practice for many large IT shops, although they may…
Tag Archive: IE Automation
Automating MOM 2000/2005 Report Generation
Every month I go through a capacity planning exercise looking at things like processor, memory, storage and backup success rates. As part of the review I’ll run two simple Microsoft Operations Manager 2005 SQL Server Reporting Services reports for the past 30 day period: Microsoft Operations Manager Reporting > Microsoft Windows Base Operating System >…
